Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/17428
Title: Significant metrics for facilities management benchmarking in the Asia Pacific region
Authors: Ho, DCW
Chan, EHW 
Wong, NY
Chan, M W
Keywords: Facilities management
Benchmarking
Asia Pacific
Issue Date: 2000
Publisher: Emerald Group Publishing Limited
Source: Facilities, 2000, v. 18, no. 13/14, p. 545-556 How to cite?
Journal: Facilities 
Abstract: Despite extensive use and ever‐increasing enthusiasm in the West, benchmarking for facilities management (FM) in the Asia Pacific region is only fledgling. The austere economic situation and fierce business competition after the Asian economic crisis of 1997, has made more companies realize that it is not only profit, but also cost‐effectiveness and the leap‐frog pattern of improvement in performance which are crucial for survival. Benchmarking is reconsidered in this context. This 1998 research project investigates the perception and current practice of FM benchmarking metrics in the region. Through critical review of the current FM benchmarking, improvement in the process will be identified. The study on the preference and use of individual metrics can be used as a guideline for the development of standard benchmarking metrics list for companies in the region.
URI: http://hdl.handle.net/10397/17428
ISSN: 0263-2772
EISSN: 1758-7131
DOI: 10.1108/02632770010358088
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