Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/17293
Title: A knowledge-based infotronics supervisory system for intelligent service automation
Authors: Wang, WM
Cheang, CF 
Lee, WB 
Kwok, SK
Keywords: Agent technology
Infotronics
Knowledge management
Physical asset management
Service automation
Issue Date: 2006
Publisher: SAGE Publications
Source: Proceedings of the Institution of Mechanical Engineers. Part B, Journal of engineering manufacture, 2006, v. 220, no. 5, p. 745-758 How to cite?
Journal: Proceedings of the Institution of Mechanical Engineers. Part B, Journal of engineering manufacture 
Abstract: With the effect of globalization, today's physical asset management (PAM) activities are becoming more and more complex and it is essential to make optimal use of knowledge of PAM. However, conventional methods of PAM relying on condition-based maintenance are inadequate to attain the multi-perspective of an enterprise for accomplishing knowledge management, proactive maintenance planning, and intelligent service automation in order to drive the continuous improvement of the enterprise. This paper presents a knowledge-based infotronics supervisory system (KISS) that integrates Infotronics, automatic supervision, and multi-agent and various artificial intelligence technologies to achieve these purposes. A prototype system has been built and evaluated through a trial implementation in a semi-conductor industry.
URI: http://hdl.handle.net/10397/17293
ISSN: 0954-4054
EISSN: 2041-2975
DOI: 10.1243/09544054JEM366
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