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Title: Case management in social service organizations : a knowledge management approach
Authors: Cheung, CF
Leung, CS 
Chu, KF
Lee, WB 
Keywords: Artificial intelligence
Case library
Case management
Knowledge management
Social service organizations
Issue Date: 2005
Source: Proceedings of the European Conference on Knowledge Management, ECKM, 2005, p. 649-656 How to cite?
Abstract: Case management is an approach in social service delivery that receives increasing attention in fields like family, youth, elderly and residential services, etc. Effectively information and knowledge management is definitely a key to successful and efficient service delivery. In this paper, a knowledge management approach is proposed for case management. This leads to the formulation of a knowledge-based case library which serves the purpose of facilitating the acquisition, retention and transfer of knowledge among the case workers. Some potential benefits of the knowledge-based case library have been realized through a pilot study in a selected reference site.
Description: 6th European Conference on Knowledge Management, ECKM 2005, Limerick, 8-9 September 2005
ISBN: 1905305060
ISSN: 2048-8963
Appears in Collections:Conference Paper

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