Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/16239
Title: The effects of information on a queue with balking and phase-type service times
Authors: Guo, P 
Zipkin, P
Keywords: Balking queue
Delay information
Impatient customers
PH/1 queue
Issue Date: 2008
Publisher: John Wiley & Sons Inc
Source: Naval Research Logistics, 2008, v. 55, no. 5, p. 406-411 How to cite?
Journal: Naval Research Logistics 
Abstract: This article generalizes the models in Guo and Zipkin, who focus on exponential service times, to systems with phase-type service times. Each arriving customer decides whether to stay or balk based on his expected waiting cost, conditional on the information provided. We show how to compute the throughput and customers' average utility in each case. We then obtain some analytical and numerical results to assess the effect of more or less information. We also show that service-time variability degrades the system's performance.
URI: http://hdl.handle.net/10397/16239
DOI: 10.1002/nav.20291
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