Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/15842
Title: A critical review of end-user information system satisfaction research and a new research framework
Authors: Au, N 
Ngai, EWT 
Cheng, TCE 
Keywords: Cost-benefit analysis
Information systems
Measurement
Satisfaction
Issue Date: 2002
Publisher: Pergamon Press
Source: Omega, 2002, v. 30, no. 6, p. 451-478 How to cite?
Journal: Omega 
Abstract: This paper presents a critical review of research in end-user information system satisfaction (EUISS). An extensive literature search is conducted from which over 50 EUISS related papers are identified. It is found that the past research is dominated by the expectation disconfirmation approach. To provide more insights into the psychological processing of the information system performance construct and its impact upon EUISS, we propose an integrated conceptual model based on the equity and needs theories. The implications of the proposed model for EUISS are discussed, and suggestions are made for testing the model.
URI: http://hdl.handle.net/10397/15842
ISSN: 0305-0483
EISSN: 1873-5274
DOI: 10.1016/S0305-0483(02)00054-3
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