Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/15165
Title: Information technology and systems justification : a review for research and applications
Authors: Gunasekaran, A
Ngai, EWT 
McGaughey, RE
Keywords: IT/IS evaluation
Literature review and framework
Issue Date: 2006
Publisher: Elsevier
Source: European journal of operational research, 2006, v. 173, no. 3, p. 957-983 How to cite?
Journal: European journal of operational research 
Abstract: Information technology (IT) such as Electronic Data Interchange (EDI), Radio Frequency Identification Technology (RFID), wireless, the Internet and World Wide Web (WWW), and Information Systems (IS) such as Electronic Commerce (E-Commerce) systems and Enterprise Resource Planning (ERP) systems have had tremendous impact in education, healthcare, manufacturing, transportation, retailing, pure services, and even war. Many organizations turned to IT/IS to help them achieve their goals; however, many failed to achieve the full potential of IT/IS. These failures can be attributed at least in part to a weak link in the planning process. That weak link is the IT/IS justification process. The decision-making process has only grown more difficult in recent years with the increased complexity of business brought about by the rapid growth of supply chain management, the virtual enterprise and E-business. These are but three of the many changes in the business environment over the past 10-12 years. The complexities of this dynamic new business environment should be taken into account in IT/IS justification. We conducted a review of the current literature on IT/IS justification. The purpose of the literature review was to assemble meaningful information for the development of a framework for IT/IS evaluation that better reflects the new business environment. A suitable classification scheme has been proposed for organizing the literature reviewed. Directions for future research are indicated.
URI: http://hdl.handle.net/10397/15165
ISSN: 0377-2217
EISSN: 1872-6860
DOI: 10.1016/j.ejor.2005.06.002
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