Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/14890
Title: Online airfare reservation services : a study of Asian-Based and North American-Based travel web sites
Authors: Law, R 
Leung, K
Keywords: Airfare reservati
Content-based Web site analysis
Issue Date: 2002
Publisher: Springer
Source: Information technology and tourism, 2002, v. 5, no. 1, p. 25-33 How to cite?
Journal: Information technology and tourism 
Abstract: This article reports on a study about examining airfare reservation services in travel Web sites. The research proposes an e-travel business framework, and then uses a content-based analysis to evaluate 30 North American-based travel Web sites and 30 Asian-based travel Web sites to determine their level of service provisions in the context of the proposed framework. The attributes selected for evaluations fall into five major dimensions: i) Information Quality, ii) System Use, iii) System Quality, iv) Service Quality, and v) Customer Loyalty. Experimental results show that the Asian-based and the North American-based travel Web sites have achieved different outcomes. The North American-based Web sites outperform their Asian counterparts significantly in many selected variables.
URI: http://hdl.handle.net/10397/14890
ISSN: 1098-3058
Appears in Collections:Journal/Magazine Article

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