Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/14770
Title: ERP systems adoption : an exploratory study of the organizational factors and impacts of ERP success
Authors: Law, CCH
Ngai, EWT 
Keywords: Business process improvement
CEO-IT distance
ERP adoption
Organizational benefits
Senior management support
Strategic intent
Issue Date: 2007
Publisher: Elsevier
Source: Information and management, 2007, v. 44, no. 4, p. 418-432 How to cite?
Journal: Information and management 
Abstract: We examined the relationships between the success of ERP system adoption, extent of business process improvement (BPI), and organizational performance and investigated the associations between the outcomes of these initiatives and such organizational factors as strategic intent, senior management support, and the status of the IT function within a company. A correlation analysis of 96 firms was made to test our hypothesis that the strategic intent to use ERP was closely related to the success of BPI, ERP, and organizational performance. The results also demonstrated that CEO-IT distance may have little direct bearing on the outcomes of ERP and BPI initiatives. A closer CEO-IT reporting relationship, however, was found to be associated with higher levels of senior management support for both types of enterprise projects. This empirical evidence reinforced the long-held assumption that organization-level benefits, BPI, and ERP success were closely related; and that these relationships were subject to the influence of the organizational variables.
URI: http://hdl.handle.net/10397/14770
ISSN: 0378-7206
EISSN: 1872-7530
DOI: 10.1016/j.im.2007.03.004
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