Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/1460
DC Field | Value | Language |
---|---|---|
dc.contributor | Department of Industrial and Systems Engineering | - |
dc.creator | Dalmaris, P | - |
dc.creator | Tsui, E | - |
dc.creator | Hall, B | - |
dc.creator | Smith, B | - |
dc.date.accessioned | 2014-12-11T08:24:48Z | - |
dc.date.available | 2014-12-11T08:24:48Z | - |
dc.identifier.issn | 1463-7154 | - |
dc.identifier.uri | http://hdl.handle.net/10397/1460 | - |
dc.language.iso | en | en_US |
dc.publisher | Emerald | en_US |
dc.rights | Business Process Management Journal © 2007 Emerald Group Publishing Limited. | en_US |
dc.subject | Process management | en_US |
dc.subject | Knowledge management | en_US |
dc.title | A framework for the improvement of knowledge-intensive business processes | en_US |
dc.type | Journal/Magazine Article | en_US |
dc.identifier.spage | 279 | - |
dc.identifier.epage | 305 | - |
dc.identifier.volume | 13 | - |
dc.identifier.issue | 2 | - |
dc.identifier.doi | 10.1108/14637150710740509 | - |
dcterms.abstract | Purpose – This paper aims to present research into the improvement of knowledge-intensive business processes. | - |
dcterms.abstract | Design/methodology/approach – A literature review is conducted that indicates that a gap exists in the area of knowledge-based business process improvement (KBPI). Sir Karl Popper’s theory of objective knowledge is used as a conceptual basis for the design of a business process improvement (BPI) framework. Case studies are conducted to evaluate and further evolve the improvement framework in two different organisations. | - |
dcterms.abstract | Findings – Highlights the gap in the literature. Draws attention to the merits of KBPI. Reports on the design of an improvement framework for knowledge-intensive business processes, and on the lessons learned from the conducted case studies. | - |
dcterms.abstract | Research limitations/implications – Practical and time constraints limit the scope of the case studies. General applicability can be inferred, but not tested, due to the small number of case studies. | - |
dcterms.abstract | Practical implications – A new practical way to achieve performance improvement, that utilises structured tools on intangible organisational assets. The framework can be applied by organisations that run knowledge-intensive business processes.tested, due to the small number of case studies. | - |
dcterms.abstract | Originality/value – This paper addresses a gap in the area of KBPI. It combines concepts from business process management with a robust theory of knowledge to design a practical improvement framework. The paper also contains interesting argumentation supporting the use of Karl Popper’s epistemology in BPI and knowledge management. | - |
dcterms.accessRights | open access | en_US |
dcterms.bibliographicCitation | Business Process Management Journal, 2007, vol. 13, no. 2, p. 279-305 | - |
dcterms.isPartOf | Business Process Management Journal | - |
dcterms.issued | 2007 | - |
dc.identifier.scopus | 2-s2.0-34147191426 | - |
dc.identifier.rosgroupid | r30574 | - |
dc.description.ros | 2006-2007 > Academic research: refereed > Publication in refereed journal | - |
dc.description.oa | Accepted Manuscript | en_US |
dc.identifier.FolderNumber | OA_IR/PIRA | en_US |
dc.description.pubStatus | Published | en_US |
Appears in Collections: | Journal/Magazine Article |
Files in This Item:
File | Description | Size | Format | |
---|---|---|---|---|
A Framework for Knowledge-based improvementof business processes SUBMIT 2.pdf | Pre-published version | 410.05 kB | Adobe PDF | View/Open |
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