Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/14562
DC FieldValueLanguage
dc.contributorDepartment of Logistics and Maritime Studies-
dc.creatorLu, CS-
dc.creatorLai, KH-
dc.creatorCheng, TCE-
dc.date.accessioned2015-08-28T04:29:16Z-
dc.date.available2015-08-28T04:29:16Z-
dc.identifier.issn0049-4488-
dc.identifier.urihttp://hdl.handle.net/10397/14562-
dc.language.isoenen_US
dc.publisherSpringeren_US
dc.subjectCluster analysisen_US
dc.subjectLiner shippingen_US
dc.subjectMarket segmentationen_US
dc.subjectWeb site servicesen_US
dc.titleAn evaluation of web site services in liner shipping in Taiwanen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage293-
dc.identifier.epage318-
dc.identifier.volume32-
dc.identifier.issue3-
dc.identifier.doi10.1007/s11116-004-8245-8-
dcterms.abstractThis paper empirically evaluates web site services in the liner shipping industry based on the service requirements of the user firms, i.e., shippers. The results suggest that shippers perceive tracing to be the most important service attribute of a web site, followed by customs response, vessel schedules, and electronic document service. Based on the concept of market segmentation, we employed cluster analysis to classify users (shippers) of web site services provided by liner shipping companies into four segments, namely support and performance services oriented firms, equipment information oriented firms, performance information oriented firms, and transaction services oriented firms. Theoretical and practical implications of the research findings are discussed.-
dcterms.bibliographicCitationTransportation, 2005, v. 32, no. 3, p. 293-318-
dcterms.isPartOfTransportation-
dcterms.issued2005-
dc.identifier.rosgroupidr25260-
dc.description.ros2004-2005 > Academic research: refereed > Publication in refereed journal-
Appears in Collections:Journal/Magazine Article
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