Please use this identifier to cite or link to this item:
Title: A Two-Tier Approach to Elicit Enterprise Portal User Requirements
Authors: Tsui, E 
Yu, C
Lau, SMA
Issue Date: 2007
Source: In AD Tatnall (Ed.), Encyclopedia of Portal Technologies & Applications, p. 1026-1032. Hershey: Information Science Reference, 2007
Abstract: Organizations are increasingly turning to enterprise portals to support knowledge work. Portal deployment can be intradepartmental across several business units in one organization or even inter-organizational. Currently in the industry, most of these portals are purchased solutions (e.g., collaboration and smart enterprise suites) and many of these purchasing and selection decisions are primarily driven by the interest of a small group of stakeholders with strong influence from IT vendors. The true requirements for the portal as well as the strategy for its medium- to long-term phased deployment are, in general, poorly addressed. This, together with other reasons, has lead to many failures or to a low adoption rate of the enterprise portal by staff at various levels of an organization. Common problems that hinder portal adoption include lack of an overall governance model, mis-alignment with business processes, poor or non-existent content management (process, tools, and governance), and technical problems associated with the development and configuration of portlets. This article focuses on one critical issue that directly influences the success of an enterprise portal deployment, namely the correct elicitation of user requirements (which in turn lead to the chosen portal’s features and to the style of the portal interface). Taking into consideration the advancement and landscape of commercial portal vendors in the market, this article discusses a bottom-up approach to the identification of high-level drivers for portal usages for its users.
Keywords: Enterprise portals
Portal deployment
Publisher: Information Science Reference
ISBN: 978-1-59140-989-2
Rights: This chapter appears in Encyclopedia of Portal Technologies and Applications authored by E. Tsui, C. Yu and A. Lau. Copyright 2007, IGI Global, Posted by permission of the publisher.
Appears in Collections:Book Chapter

Files in This Item:
File Description SizeFormat 
tsui_ency Portals.pdf643.01 kBAdobe PDFView/Open
View full-text via PolyU eLinks SFX Query
Show full item record
PIRA download icon_1.1View/Download Full Text

Page view(s)

Last Week
Last month
Citations as of Sep 20, 2020


Citations as of Sep 20, 2020

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.