Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/14153
Title: The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement
Authors: Yang, J
Wong, CWY 
Lai, KH 
Ntoko, AN
Keywords: Buyer-supplier relationship
Knowledge-based theory
Performance
Quality
Issue Date: 2009
Publisher: Elsevier
Source: International journal of production economics, 2009, v. 120, no. 1, p. 243-251 How to cite?
Journal: International journal of production economics 
Abstract: This study develops and empirically tests a conceptual framework to investigate the antecedents of dyadic quality performance and its connection with buyer-supplier relationship (BSR) improvement. Drawing on the knowledge-based theory, we argue that BSR improvement is a consequence of dyadic quality performance in terms of mutual conformance to the quality requirements of the involved parties in a BSR. We also posit that information technology (IT) capability of firms, effective communication with suppliers, and customer knowledge management (KM) capability are determinants of dyadic quality performance. Path analysis performed on data collected from 137 of the top 500 manufacturers in China indicates that customer KM capability positively affects dyadic quality performance, which in turn is positively associated with BSR improvement. Implications and future research directions on BSR are discussed.
URI: http://hdl.handle.net/10397/14153
ISSN: 0925-5273
DOI: 10.1016/j.ijpe.2008.07.033
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