Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/14050
Title: Strategic logistics outsourcing : an integrated QFD and fuzzy AHP approach
Authors: Ho, W
He, T
Lee, CKM 
Emrouznejad, A
Keywords: Analytic hierarchy process
Fuzzy
Logistics outsourcing
Quality function deployment
Selection
Third-party logistics service providers
Issue Date: 2012
Publisher: Pergamon Press
Source: Expert systems with applications, 2012, v. 39, no. 12, p. 10841-10850 How to cite?
Journal: Expert systems with applications 
Abstract: This paper develops an integrated approach, combining quality function deployment (QFD), fuzzy set theory, and analytic hierarchy process (AHP) approach, to evaluate and select the optimal third-party logistics service providers (3PLs). In the approach, multiple evaluating criteria are derived from the requirements of company stakeholders using a series of house of quality (HOQ). The importance of evaluating criteria is prioritized with respect to the degree of achieving the stakeholder requirements using fuzzy AHP. Based on the ranked criteria, alternative 3PLs are evaluated and compared with each other using fuzzy AHP again to make an optimal selection. The effectiveness of proposed approach is demonstrated by applying it to a Hong Kong based enterprise that supplies hard disk components. The proposed integrated approach outperforms the existing approaches because the outsourcing strategy and 3PLs selection are derived from the corporate/business strategy.
URI: http://hdl.handle.net/10397/14050
ISSN: 0957-4174
EISSN: 1873-6793
DOI: 10.1016/j.eswa.2012.03.009
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