Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/13846
Title: The influence of hotel price on perceived service quality and value in E-tourism : an empirical investigation based on online traveler reviews
Authors: Ye, Q
Li, H
Wang, Z
Law, R 
Issue Date: 2014
Source: Journal of hospitality and tourism research, 2014, v. 38, no. 1, p. 23-39
Abstract: The relationship between price and postpurchase perceptions is an important topic in tourism and hospitality studies. However, little is known about how this relationship operates in an online context. Using 43,726 online reviews covering 774 star-rated hotels, this study empirically investigated the influence of price on customers' perceptions of service quality and value. The results show that it has a positive impact on perceived quality but has a negative impact on perceived value. Price also has a more significant impact on perceived quality for higher-star, luxury hotels than lower-star, economy establishments. Additionally, it has a significant influence on perceived quality for business travelers but the equivalent value for leisure travelers is not significant.
Keywords: Online reviews
Perceived quality
Perceived value
Price effects
Publisher: SAGE Publications
Journal: Journal of hospitality and tourism research 
ISSN: 1096-3480
EISSN: 1557-7554
DOI: 10.1177/1096348012442540
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

93
Last Week
1
Last month
2
Citations as of Aug 24, 2020

WEB OF SCIENCETM
Citations

95
Last Week
0
Last month
1
Citations as of Sep 20, 2020

Page view(s)

230
Last Week
1
Last month
Citations as of Sep 21, 2020

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.