Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/13575
Title: Perceived risk, anticipated regret and post-purchase experience in the real estate market : the case of China
Authors: Chen, J
Hui, ECM 
Wang, Z
Keywords: Housing choice
Housing market
Perceived risk
Regret
Resident involvement
Satisfaction
Issue Date: 2011
Publisher: Routledge, Taylor & Francis Group
Source: Housing studies, 2011, v. 26, no. 3, p. 385-402 How to cite?
Journal: Housing studies 
Abstract: The level of customer satisfaction with real estate is revealed to be low in many countries, and home buyers are even more likely to suffer negative experiences, such as perceived risk and regret, due to the current worldwide depression of property markets. Unlike most previous studies about housing satisfaction which focused on the effect of object housing and neighbourhood attributes, this paper aims to gain more insight into housing experiences from customers' perspectives, exploring the determinants of anticipated regret and its effect on post-purchase experience. In the case of the property market in China, it was found that perceptions of risk, importance, irreversibility and difficulty in home buying evoked anticipated regret, which in turn aggravated experienced regret and dissatisfaction directly or via upward counterfactual thinking. Moreover, the dimensional structure, antecedents and cross-cultural differences of perceived risk among home buyers were studied.
URI: http://hdl.handle.net/10397/13575
ISSN: 0267-3037
EISSN: 1466-1810
DOI: 10.1080/02673037.2011.542098
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