Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/13217
Title: National context and individual employees' trust of the out-group : the role of societal trust
Authors: Muethel, M
Bond, MH
Keywords: Cross-cultural management
Interpersonal trust
National culture
Issue Date: 2013
Publisher: Palgrave Macmillan
Source: Journal of international business studies, 2013, v. 44, no. 4, p. 312-333 How to cite?
Journal: Journal of international business studies 
Abstract: Out-group trust is a crucial driver of international business performance. However, employees from different countries vary in their levels of out-group trust. The aim of this study is therefore to capture national forces driving out-group trust. Based on Kramer's theorizing on the multiple bases of trust, we argue that, at the societal level, dispositional, categorization-based and rule-based trust influence employees' out-group trust. In particular, we argue for dispositional and rule-based societal trust to increase, and for categorization-based societal trust to decrease employees' out-group trust through different types of socialization. Using data on 25,622 employees from 42 countries, we find partial support for the coexistence of these bases of societal trust. Disentangling trust-forming and trust-impeding models, we find support for dispositional and rule-based societal trust as drivers of employees' out-group trust, and for categorization-based societal trust as impeding employees' out-group trust. In a combined model, however, rule-based trust is not significantly related to employees' out-group trust. Considering the coexistence of trust and distrust, employees' out-group trust develops through socialization effects conveying general trust in others (i.e., high dispositional trust) and the equality of social groups (i.e., low categorization-based trust).
URI: http://hdl.handle.net/10397/13217
ISSN: 0047-2506
EISSN: 1478-6990
DOI: 10.1057/jibs.2013.9
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