Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/12721
Title: Tourist information center staff as knowledge brokers : the case of Macau
Authors: Wong, CUI
McKercher, B 
Keywords: Information gatekeeper
Knowledge broker
Macau
Tourist experience
Tourist information centers
Issue Date: 2011
Publisher: Pergamon Press
Source: Annals of tourism research, 2011, v. 38, no. 2, p. 481-498 How to cite?
Journal: Annals of tourism research 
Abstract: Staff at tourist information centers (TIC) act as a key information source for tourists. While a number of studies have been published characterizing the role of TICs, little research has been conducted examining the exchange process, the level of information gate keeping and the role of TIC staff as knowledge brokers. This paper reports on the findings of a qualitative study of encounters between individuals assigned the role of 'tourist' and staff at the main information center in Macau. The study identified four conditions that affect the quality of the information exchange process. A model of the knowledge brokering process is developed to explain the nature of this interaction.
URI: http://hdl.handle.net/10397/12721
ISSN: 0160-7383
EISSN: 1873-7722
DOI: 10.1016/j.annals.2010.10.003
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