Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/12409
Title: An analysis on the HVAC maintenance contractors selection process
Authors: Chau, CK 
Sing, WL
Leung, TM
Keywords: Maintenance
Conjoint analysis
Contractor selection
Issue Date: 2003
Publisher: Pergamon Press
Source: Building and environment, 2003, v. 38, no. 4, p. 583-591 How to cite?
Journal: Building and environment 
Abstract: The growing importance of the maintenance industry renews the interest of both practioners and academia working in the maintenance field. In the past or even now, most of the maintenance work contractors are selected purely on basis of the lowest tender prices, even though they are required to be undergone the pre-qualification process. However, it is increasingly admitted that the practice of awarding tenders on a basis of low tender price eventually would lead to the ultimate quality problems. In consequence, there is a serious outcry in the public sector demanding a revolution in the current tender awarding system. Accordingly, this study intends to test how different managers actually choose maintenance contractors. This in turn would lead us to focus on the identification of the major selection attributes, and the trade-off weightings among attributes during the selection process. In this study, the identification and the trade-off weightings for different contractors selection attributes are revealed by conjoint analysis. Meanwhile, a Likert scale rating is also used to reveal whether there are disparities between the relative perceived importance and the relative weights in actual selection in the contractors selection attributes. Our results found that there are some consistencies in the relative perceived importance and the relative weights in actual contractor selection. On the other hand, our results also reveal that the contractors should put more effort in improving their company reputation in order to win the maintenance contracts.
URI: http://hdl.handle.net/10397/12409
ISSN: 0360-1323
EISSN: 1873-684X
DOI: 10.1016/S0360-1323(02)00186-5
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

8
Citations as of Sep 16, 2017

WEB OF SCIENCETM
Citations

7
Last Week
0
Last month
0
Citations as of Sep 23, 2017

Page view(s)

37
Last Week
2
Last month
Checked on Sep 17, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.