Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/12265
Title: Airline catering service operation, schedule nervousness and collective efficacy on performance : Hong Kong evidence
Authors: Law, KMY
Keywords: Airline catering service
Collective efficacy
Hong Kong
Schedule nervousness
Suppliers
Issue Date: 2011
Publisher: Routledge, Taylor & Francis Group
Source: Service industries journal, 2011, v. 31, no. 6, p. 959-973 How to cite?
Journal: Service industries journal 
Abstract: Carriers the world over depend on airline catering service providers to manage the catering and logistics of these complex operations. The logistics of onboard catering service material between suppliers, warehouses and the caterers differ significantly from the classical material flow in other industries between the suppliers, manufacturers and customers. The airline catering business can tolerate minimal flexibility relating to scheduling issues. Continuous changes in the schedule can undermine the confidence in the system and result in disruptions in the production or delivery systems. This study aims to study how the various determinants are correlated with schedule instability of the airline catering operations. The findings show the significant correlation between internal operation and relationship with customer, which affect the work efficacy at the collective level.
URI: http://hdl.handle.net/10397/12265
ISSN: 0264-2069
EISSN: 1743-9507
DOI: 10.1080/02642060903079121
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