Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/12125
Title: The impact of the internet on travel agencies in Hong Kong
Authors: Law, R 
Law, A
Wai, E
Keywords: Internet
Travel agency
Hong Kong
Disintermediation
Issue Date: 2002
Publisher: Routledge
Source: Journal of travel & tourism marketing, 2002, v. 11, no. 2-3, p. 105-126 How to cite?
Journal: Journal of travel & tourism marketing 
Abstract: In recent years, the travel and tourism industry has begun to develop Internet applications more extensively. Many travel service suppliers, such as hotels and airline companies, already use the Internet as a direct channel for customer reservations. The integration of the Internet into the travel and tourism industry, however, presents a challenge towards the traditional role of travel agencies. The purpose of this study is to find out what impact the Internet has on travel agencies in Hong Kong. Outcomes of this research indicate that travel agents generally have positive attitudes towards Internet applications, and the potential threat-disintermediation-has not yet affected the travel industry. Travel agents believe that they can take advantage of the Internet technology to provide value-added services for their customers. Outcomes of the present study also indicate that there are significant relationships between company size, age and some Internet attributes. Travel agencies should therefore pay more attention to these attributes when adopting Internet technology.
URI: http://hdl.handle.net/10397/12125
ISSN: 1054-8408
DOI: 10.1300/J073v11n02_06
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