In-Flight Safety Reassessed: The Fallout from Singapore Airlines' Turbulence Policy

Abstract

After a fatal turbulence incident in May 2024, Singapore Airlines suspended meal service during turbulence to prioritize safety. However, this policy created challenges for cabin crew, who struggled to serve meals with limited time, especially on short flights with frequent turbulence. Industry experts questioned the policy’s effectiveness, noting turbulence is unpredictable and difficult to anticipate. Passengers, often unaware of safety priorities, expressed frustration over disrupted service. Due to negative feedback and operational difficulties, SIA reversed the policy in August 2024, restoring the decision to suspend or continue in-flight service to pilots’ discretion.