Please use this identifier to cite or link to this item:
http://hdl.handle.net/10397/114506
| Title: | AI Application in Hospitality Industry: A Case of FlyZoo Hotel | Authors: | Fung, Clare Lo, Ada |
Issue Date: | 2025 | Abstract: | FlyZoo Hotel, as the first “Future Hotel” of Alibaba Group, integrates AI throughout its operations, featuring facial recognition check-in, in-room AI voice assistants, and service robots for concierge and room service. While these innovations enhance efficiency and personalization, challenges include high costs, limited human interaction, and the need for ongoing staff training and technological upgrades. | Keywords: | Hospitality industry -- Information technology Hotel management Artificial intelligence |
Publisher: | Hong Kong Polytechnic University |
| Appears in Collections: | Open Educational Resources |
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