Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/11005
Title: One- stop- shop information mall - MTR' s experience
Authors: Chan, YK
Brown, M
Neailey, K
Ip, WH 
Keywords: Service quality
Internet
Information systems
Issue Date: 2000
Publisher: Emerald
Source: Managing service quality, 2000, v. 10, no. 2, p. 92-98 How to cite?
Journal: Managing service quality 
Abstract: Following the establishment of the corporate intranet in the MTR Corporation, the departmental intranet for the operations engineering department (OED), known as the OED information mall, has initially taken shape to provide users with easy access to single‐page, Web‐based integrated management system (IMS) documentation. While the evolving intranet technologies are proven to offer a large degree of functionality to enhance information dissemination and document management, it is recommended that the OED information mall be developed further for effective distribution and management of the OED information. Visualises the basic concept and overall planning of the proposed OED departmental intranet and the benefits it will bring.
URI: http://hdl.handle.net/10397/11005
ISSN: 0960-4529
DOI: 10.1108/09604520010321052
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