Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/1080
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dc.contributorDepartment of Logistics and Maritime Studies-
dc.creatorLai, KHM-
dc.creatorCheng, TCE-
dc.date.accessioned2014-12-11T08:26:59Z-
dc.date.available2014-12-11T08:26:59Z-
dc.identifier.issn0305-0483-
dc.identifier.urihttp://hdl.handle.net/10397/1080-
dc.language.isoenen_US
dc.publisherPergamon Pressen_US
dc.rightsOmega © 2003 Elsevier Science Ltd. The journal web site is located at http://www.sciencedirect.com.en_US
dc.subjectQualityen_US
dc.subjectCritical factorsen_US
dc.subjectImplementationen_US
dc.subjectIndustry comparisonsen_US
dc.subjectPerformanceen_US
dc.titleInitiatives and outcomes of quality management implementation across industriesen_US
dc.typeJournal/Magazine Articleen_US
dc.description.otherinformationAuthor name used in this publication: Kee-hung Laien_US
dc.description.otherinformationAuthor name used in this publication: T. C. E. Chengen_US
dc.identifier.spage141-
dc.identifier.epage154-
dc.identifier.volume31-
dc.identifier.issue2-
dc.identifier.doi10.1016/S0305-0483(03)00021-5-
dcterms.abstractThis paper sets out to explore the quality initiatives of various industries and examine the links between quality management implementation and quality outcomes. We use the scenario in Hong Kong as a first step in addressing these research inquiries. Using Black and Porter's instrument (Decision Sci. 27 (1996) 1) and the various perceived performance measures representing quality management implementation and quality outcomes respectively, we conducted a mail survey to collect data from over 1000 companies with operational quality management systems and received 304 valid responses for data analysis. Analysis of variance (ANOVA) was used to analyze the data and the results are consistent with our prediction that the differences in quality initiatives by industry types affect the levels of quality management implementation and quality outcomes in different industries. In particular, we found that significant contrast exists between public utilities/service industries and manufacturing/construction industries, with the former group having a higher level of quality management implementation and achieving better quality outcomes. The emphases that they placed on their quality management implementation also seem to differ. Implications of the results are discussed and suggestions for further research on quality management and implementation are offerred.-
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationOmega, Apr. 2003, v. 31, no. 2, p. 141-154-
dcterms.isPartOfOmega-
dcterms.issued2003-04-
dc.identifier.isiWOS:000183050300008-
dc.identifier.scopus2-s2.0-0037399047-
dc.identifier.eissn1873-5274-
dc.identifier.rosgroupidr13314-
dc.description.ros2002-2003 > Academic research: refereed > Publication in refereed journal-
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumberOA_IR/PIRAen_US
dc.description.pubStatusPublisheden_US
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