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http://hdl.handle.net/10397/106020
Title: | Design of an enhanced logistics service provider selection model for e-commerce application | Authors: | Luk, CC Choy, KL Lam, HY |
Issue Date: | 2018 | Source: | Paper presented at the PICMET'2018 Conference on August 19 - 23, 2018 in Honolulu, Hawaii - USA | Abstract: | With the increasing popularity of online shopping, customer's purchasing habits are gradually changing in that they often prefer to buy goods online instead of visiting a physical retail store. Hence, the business-to-customer (B2C) e-commerce concept has emerged to bring convenience and flexibility to customers. By shifting the traditional business model to e-commerce, the seller, e.g. supplier or retailer, not only concentrates on directly selling goods to customers online, but also needs to manage the whole business process, including product delivery to customers within a short period of time. To focus on the core business, the logistics function in the B2C market is usually outsourced to a logistics service provider (LSP). However, sellers who are new to the e-commerce market may find it difficult to select an appropriate LSP to fulfill their needs. In this paper, an enhanced logistics service provider selection (ELSPS) model is proposed for selecting an appropriate partner for providing delivery services under the e-commerce environment. A double fuzzy analytical hierarchy processing (FAHP) approach is applied for multi-criteria decision analysis in LSP selection and follow-up action prioritization. A pilot study is conducted, and the results provide a systematic approach and guidelines for new comers to enter into the e-commerce market. | Publisher: | Institute of Electrical and Electronics Engineers | ISBN: | 978-1-890843-37-3 (Electronic) 978-1-890843-38-0 (USB) 978-1-5386-7719-3 (Print on Demand(PoD)) |
DOI: | 10.23919/PICMET.2018.8481835 | Description: | 2018 Portland International Conference on Management of Engineering and Technology (PICMET), 19-23 August 2018, Honolulu, HI, USA | Rights: | © 2018 PICMET Posted with permission of PICMET. The following publication C. C. Luk, K. L. Choy and H. Y. Lam, "Design of an Enhanced Logistics Service Provider Selection Model for e-Commerce Application," 2018 Portland International Conference on Management of Engineering and Technology (PICMET), Honolulu, HI, USA, 2018, pp. 1-7 is available at https://doi.org/10.23919/PICMET.2018.8481835. |
Appears in Collections: | Conference Paper |
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Luk_Design_Enhanced_Logistics.pdf | 718.49 kB | Adobe PDF | View/Open |
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