Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/104924
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dc.contributorSchool of Hotel and Tourism Managementen_US
dc.creatorHui, TLTen_US
dc.creatorAu, Nen_US
dc.creatorLaw, Ren_US
dc.date.accessioned2024-03-05T01:27:44Z-
dc.date.available2024-03-05T01:27:44Z-
dc.identifier.isbn978-3-319-28230-5 (Print)en_US
dc.identifier.isbn978-3-319-28231-2 (Online)en_US
dc.identifier.urihttp://hdl.handle.net/10397/104924-
dc.descriptionInternational Conference on Information and Communication Technologies in Tourism 2016, Bilbao, Spain, February 2-5, 2016en_US
dc.language.isoenen_US
dc.publisherSpringer Chamen_US
dc.rights© Springer International Publishing Switzerland 2016en_US
dc.rightsThis version of the proceeding paper has been accepted for publication, after peer review (when applicable) and is subject to Springer Nature’s AM terms of use (https://www.springernature.com/gp/open-research/policies/accepted-manuscript-terms), but is not the Version of Record and does not reflect post-acceptance improvements, or any corrections. The Version of Record is available online at: http://dx.doi.org/10.1007/978-3-319-28231-2_33.en_US
dc.subjectSmartphoneen_US
dc.subjectHotelen_US
dc.subjectHong Kongen_US
dc.subjectCustomer experienceen_US
dc.titleCustomer experiences with hotel smartphone : a case study of Hong Kong hotelsen_US
dc.typeConference Paperen_US
dc.identifier.spage455en_US
dc.identifier.epage466en_US
dc.identifier.doi10.1007/978-3-319-28231-2_33en_US
dcterms.abstractCompetition in the hotel industry is intense in Hong Kong. Providing personalized services through the latest technology is a comparative advantage that hotels can pursue. Recently, many hotels have started to provide complementary “handy smartphones” to guests and have received a positive feedback. This study explores the experiences of customers on the complementary “handy smartphones” provided by hotels and identifies the factors affecting the actual smartphone usage behavior. A survey of 121 hotel guests was conducted on seven major aspects of “handy smartphones” in four Hong Kong hotels. Results revealed that guests were mostly satisfied with the free smartphone provision of hotels. Price, security, and connectivity were among the important aspects leading to the actual usage of these smartphones. Recommendations on the enhancement of “handy smartphones” are provided.en_US
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationIn Proceedings of 2016 International Conference on Information and Communication Technologies in Tourism, Bilbao, Spain, 2-5 February, 2016, p. 455-466en_US
dcterms.issued2016-
dc.relation.ispartofbookInformation and Communication Technologies in Tourism 2016en_US
dc.relation.conferenceInternational Conference on Information and Communication Technologies in Tourismen_US
dc.description.validate202401 bckwen_US
dc.description.oaAccepted Manuscripten_US
dc.identifier.FolderNumberSHTM-0984-
dc.description.fundingSourceSelf-fundeden_US
dc.description.pubStatusPublisheden_US
dc.identifier.OPUS9637419-
dc.description.oaCategoryGreen (AAM)en_US
Appears in Collections:Conference Paper
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