Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/10358
Title: Quality of work life and job satisfaction among frontline hotel employees a self-determination and need satisfaction theory approach
Authors: Lee, JS 
Back, KJ
Chan, ES
Keywords: Job satisfaction
Lodging industry
Need satisfaction
Quality of work life
Self-determination theory
Three-factor theory
Issue Date: 2015
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2015, v. 27, no. 5, p. 768-789 How to cite?
Journal: International journal of contemporary hospitality management 
Abstract: Purpose - The purpose of this paper is to achieve three objectives: to investigate perceived quality of work life (QWL) need attributes among frontline employees in the lodging industry, to assess the asymmetric relationships between QWL attributes and job satisfaction (JS) and to prioritize QWL attributes for the effective management of JS. Design/methodology/approach - Data were analyzed using exploratory factor analysis, impact range-performance analysis and impact-asymmetry analysis. Findings - Each QWL attribute showed significant and various asymmetric or linear impacts on JS or job dissatisfaction (JDS). Practical implications - Study results provided critical information for hotel managers to prioritize several attributes, such as safe work place, fair pay, empowerment and effective training, to enhance JS and reduce JDS for frontline personnel. Originality/value - This study sheds light for identifying the underlying structure of QWL and further investigate the asymmetric relationship between QWL attributes and JS/JDS using need satisfaction, self-determination and three-factor theory in the lodging industry.
URI: http://hdl.handle.net/10397/10358
ISSN: 0959-6119
EISSN: 1757-1049
DOI: 10.1108/IJCHM-11-2013-0530
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

15
Last Week
0
Last month
0
Citations as of Nov 22, 2017

WEB OF SCIENCETM
Citations

15
Last Week
0
Last month
0
Citations as of Nov 17, 2017

Page view(s)

78
Last Week
5
Last month
Checked on Nov 19, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.