Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/10157
Title: The Hong Kong tourist satisfaction index
Authors: Song, H 
Van, DVR
Li, G
Chen, JL
Keywords: Hong Kong
Index
MIMIC model
SEM
Tourist satisfaction
Issue Date: 2012
Publisher: Pergamon Press
Source: Annals of tourism research, 2012, v. 39, no. 1, p. 459-479 How to cite?
Journal: Annals of tourism research 
Abstract: This study develops a tourist satisfaction assessment system based on a dual-model framework and demonstrates its general applicability. The first model concerns tourist satisfaction and its key antecedents and consequences. Structural equation modelling is employed to investigate the relationships amongst the constructs in the theoretical framework, and is then used as a basis for the computation of sectoral-level tourist satisfaction indexes. The second model is designed to estimate an aggregate service satisfaction index and an overall destination satisfaction index using a multiple indicator and multiple cause approach. The framework is applied to a large dataset that represents six tourism-related sectors and seven major source markets of inbound tourism to Hong Kong.
URI: http://hdl.handle.net/10397/10157
ISSN: 0160-7383
EISSN: 1873-7722
DOI: 10.1016/j.annals.2011.06.001
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