Browsing by Keyword Satisfaction

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Showing results 25 to 29 of 29 < previous 
2009The service-profit chain : a review and extensionYee, RWY; Yeung, ACL ; Cheng, TCE ; Lai, KH 
2011The service-profit chain: An empirical analysis in high-contact service industriesYee, RWY ; Yeung, ACL ; Cheng, TCE 
2012THEMEQUAL - Adapting the SERVQUAL Scale to Theme Park services : a case of Hong Kong DisneylandTsang, N; Lee, L; Wong, A; Chong, R
2015Understanding firms selection of their ISO 9000 third-party certifiersCastka, P; Prajogo, D; Sohal, A; Yeung, ACL 
2012User experience on mobile video appreciation : how to engross users and to enhance their enjoyment in watching mobile video clipsSee-To, EWK ; Papagiannidis, S; Cho, V