Browsing by Keyword Satisfaction

Showing results 1 to 26 of 26
2009Country club members’ perceptions of value, image congruence, and switching costs : an exploratory study of country club members’ loyaltyBack, KJ; Lee, JS 
2002A critical review of end-user information system satisfaction research and a new research frameworkAu, N ; Ngai, EWT ; Cheng, TCE 
2009Demystifying intercultural service encounters : toward a comprehensive conceptual frameworkSharma, P; Tam, JLM ; Kim, N 
2007Destination evaluation : the role of previous travel experience and trip characteristicsWeaver, PA; Weber, K ; McCleary, KW
2008Evaluation of services of the integrative health clinic in Hong KongChung, JWY; Chung, LMY; Kwok, NWL; Wong, TKS
2012Exploring the role of IND-COL as a moderator in the comprehensive service evaluation modelSharma, P; Chen, ISN; Luk, STK
2013Factors influencing the effectiveness of online group buying in the restaurant industryZhang, Z; Zhang, Z; Wang, F; Law, R ; Li, D 
2000Hong Kong as a travel destination : an analysis of japanese tourists' satisfaction levels, and the likelihood of them recommending Hong Kong to othersHeung, VCS; Quf, H
2012Intercultural service encounters (ICSE) : an extended framework and empirical validationSharma, P; Tam, JLM ; Kim, N 
2005An investigation into the cross-cultural equivalence of the Personal Wellbeing IndexLau, ALD; Cummins, RA; McPherson, W
2013Is satisfaction enough to ensure reciprocity with upscale restaurants? The role of gratitude relative to satisfactionKim, S ; Lee, JS 
2012Linking perceived service quality to relational outcomes in a Chinese contextTam, JLM 
2003Mature motorcoach travelers' satisfaction: a preliminary step toward measurement developmentHsu, CH 
2010Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approachYoon, YS; Lee, JS ; Lee, CK
1-Feb-2009A mediation model of tourists’ repurchase intentions for packaged tour servicesHe, Y; Song, H 
2013Modelling the determinants of a simulated experience in a virtual retail store and users' product purchasing intentionsPapagiannidis, S; Pantano, E; See-To, EWK ; Bourlakis, M
2012Nurses' perceptions and attitudes towards computerisation in a private hospitalChow, SKY ; Chin, WY; Lee, HY; Leung, HC; Tang, FH
2011Perceived risk, anticipated regret and post-purchase experience in the real estate market : the case of ChinaChen, J; Hui, ECM ; Wang, Z
2013Post-occupancy evaluation of university student hostel facilities : a case study in Hong KongLai, JHK 
2001Power, conflict, and satisfaction in IJV supplier - Chinese distributor channelsLee, DY
2007The relationship between international leisure travelers' origin country and product satisfaction, value, service quality, and intent to returnMccleary, KW; Weaver, PA; Hsu, CHC 
2012Rethinking loyaltyMcKercher, B ; Denizci Guillet, B ; Ng, E
2009The service-profit chain : a review and extensionYee, RWY; Yeung, ACL ; Cheng, TCE ; Lai, KH 
2011The service-profit chain: An empirical analysis in high-contact service industriesYee, RWY ; Yeung, ACL ; Cheng, TCE 
2015Understanding firms selection of their ISO 9000 third-party certifiersCastka, P; Prajogo, D; Sohal, A; Yeung, ACL 
2012User experience on mobile video appreciation : how to engross users and to enhance their enjoyment in watching mobile video clipsSee-To, EWK ; Papagiannidis, S; Cho, V